Village map
Practical information
Qualité Tourisme quality label
© Saint-Martin-de-Belleville
The tourist office of Les Menuires & Saint-Martin-de-Belleville won its first Qualité Tourisme seal of approval in 2013. In 2015, it was awarded a Category 1 rating by the Ministry of Tourism. This award recognises the quality of the services provided to visitors to the resort and to professionals. The quality label was awarded again in 2019 for a 5-year period.
Saint-Martin-de-Belleville tourist office prides itself on:
Welcoming our visitors in a neat, comfortable and friendly environment, and in complete safety
- By providing a spacious and welcoming reception area
- By providing furniture which allows people to be seated, to look at brochures and to have access to WiFi
- By providing a children’s area with games and colouring books
Guaranteeing a quality welcome which is adapted to every type of customer
- By appointing expert holiday advisors who are trained in the hospitality business and on hand to help you
- By recruiting reception staff who can speak at least two foreign languages
Listening to our customers’ feedback
- By handling customer complaints, passing them on to the relevant departments within 72 hours
- By monitoring customer satisfaction about the quality of the Tourist Office’s hospitality through a questionnaire available in several languages
- By encouraging tourism operators to be mindful of their quality of service
Providing information that is accurate, reliable and pertinent
- By welcoming customers for an average 320 days a year, including Sundays and public holidays during the winter and summer seasons
- By answering letters, emails and telephone calls throughout the year
- By informing customers for free about what is available for tourists in the local area
- By providing free tourist guides about the resorts in paper format and in three foreign languages
- By publishing details on the website about all accredited tourist attractions and guaranteeing the reliability of the information
- By making it possible to check the availability of rated accommodation via our website
